Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $65 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are non-refundable.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
Residents are responsible for paying their electric bills through Ameren, and will pay a flat rate for Water, Sewer, and trash in addition to your monthly rent.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. They start at $250 per apartment.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first. A $75 late fee is assessed on the 6th of every month (even Sundays and holidays), and an additional $5 each day thereafter until rent is paid in full.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Pets living in the apartment will require a one-time, nonrefundable $500 pet fee. Monthly pet rent is $40 for 1 pet or $50 for 2 pets. Total maximum weight for pets is 100 lbs. Breed restrictions apply, please contact the office for more details.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2,500 plus a reimbursement of any monthly or upfront concessions received. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers.
Is renters’ insurance required?All residents are required to maintain renter’s insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
Can I grill on the property?
You are allowed to use gas grills on the property as long as they are 10 feet away from the buildings. You may not grill on balconies with any type of grill. We also provide a gas and charcoal grills on our pool deck.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Outside of business hours, you will need to contact a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
I went through about 5 apartments in which I was not pleased with, I finally made it over to Suson Pines Apartments and I can honestly say I’M SO GLAD I DID. The women in the Offices were outstanding. The Maintenance help are also great I’ve had no problems in the apartment that they couldn’t fix, they were all so honest and friendly I couldn’t be happier.- Anonymous
Great community. It's very quiet and the management staff are really friendly.- Anonymous
"A great place to call "home". The entire staff always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise.- Anonymous
All the staff members are really nice. I have not had any problems living here and it is very quiet! The ladies in the office are personable and the grounds are clean. I- Anonymous
Best place I've ever lived. All my neighbors are awesome I never have any problems with anyone. If u need maintenance they come that day to help with anything u need. The ladies in the office are also very helpful and have always helped me with anything I need. Very chill place. Im signing my lease again for the 3rd time cuz honestly this is the homiest place I've ever lived. Not to mention I love my apartment so much. The pool tennis court and dog park are also really awesome.- Google Review
5 Star Review: I love living at Suson Pines. All of the staff are very professional and friendly and maintenance does a great job at coming out quick if something needs to be worked on, which is not very often. The apartments are nicely sized, with lots of closet space, a large walkout patio, updated appliances, and the grounds are very pretty and relaxing. I also like the fact that they are centrally located and very close to restaurants and businesses.- Google Review